Alden's medical transcription service provides information management services to US and European health professionals. Proven software technologies and experienced transcriptionists provide our customers with fast turnaround times allied with the high levels of quality that Alden's customers have come to expect.

As Alden is a UK-based company that has had a presence in India since the mid-1990s, the standards of English expected of their staff is extremely high. Alden's dedicated language trainers work alongside their Indian colleagues to ensure that modern English vocabulary and specific scientific, technical and medical terminology are learnt through in-house training sessions and teaching with real examples. After successful completion of our training course, the transcriptionists are exposed to live work under the close supervision of senior editors and UK colleagues.

Alden's transcription services are maintained using the highest standards of infrastructure and software technology. These enable the efficient flow of data through the production process, let our customers upload data to our servers with minimum effort, and allow the resulting transcriptions to be downloaded automatically at the customer's convenience.

Quality is always an issue with regard to outsourced services, and customers can be assured of our standards through the use of detailed service level agreements, regular feedback meetings and/or conference calls, and Alden's accreditation to the ISO 9001:2000 standard. With regard to medical transcription services, we insist on the following standards:

• Transcriptionists have a minimum of three months in-house training to ensure they meet customer expectations.
• Continuous training and monitoring which allow ongoing feedback.
• Transcripts are reviewed by senior editors to ensure quality is maintained.
• Reference lists are kept containing up-to-date and specific terms, as well as more general dictionaries, directories and other databases.